Shipping Fees

SENOA offers free standard shipping within Australia! Our express flat rate shipping within Australia is $11.95

Our international express shipping flat rate to NZD is $12.95AUD

Rest of the world $16.95AUD

ANY ORDERS MADE ONLINE OVER THE WEEKEND (AEST) WILL BE PROCESSED THE NEXT BUSINESS DAY.

ORDERS CAN TAKE UP TO 72 HOURS TO PROCESS SO PLEASE TAKE THIS INTO ACCOUNT ON TOP OF THE ESTIMATED SHIPPING TIME.

Delivery Times

All Australian orders will be processed with 24-72 hours. Please keep this in mind when tracking your parcel as you need to add this on top of the estimated shipping times. Express orders are expected to arrive within 2-3 business days to most metropolitan areas and between 5-7 business days for remote locations within Australia.

(THERE MAY BE DELAYS DUE TO COVID-19)

All International express orders are expected to be delivered within 5-16 Business days depending on your country’s location. (This is also depending on the current custom clearance within your country).

Delivery

All parcels received must be signed for at the provided delivery address, unless stated otherwise when placing your order. Senoa accepts no responsibility for lost or missing orders that you have given permission to be left unattended without being signed for.

Please track your order and make sure that you are at the address provided to accept and sign your parcel. Should no one be home the courier will leave a card stating where you can collect your parcel from- please ensure you collect your parcel within the timeframe provided to avoid your parcel being returned to us.

Please note: we post to all residential or business addresses and internationally. 

We also post to PO Boxes within Australia only

Product limits

We have a maximum limit of 5 of the same product allowed in one transaction for all online orders. Anymore then this will be notified to our online team and will not be processed.

If you are interested in stocking our products get in touch with us at info@senoaaus.com.au

Returns Policy

Senoa will only accept the return of our products if they are unopened and unused and are returned in their original packaging and condition. No refunds will be made for any products that have been opened or damaged.

To return your product please email us at info@senoaus.com.au 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You will receive a refund on the cost of the product, not the shipping for returned items unopened and unused.

If you have received a damaged or faulty product, or you don’t feel the product is as advertised, please email us before sending your item back at onlineorders@senoaaus.com.au and we will work with you in resolving the issue.